Cookie policy
What are cookies?
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer (or internet-enabled device) if you agree.Cookies allow us to identify the computer or device you are using to access our website – but we cannot identify you personally. This information is sent back to our systems as you move around our website. Cookies are unique to the web browser you are using, so if you are using a desktop computer as well as a smart phone, different data will be collected for each.
Cookies we use:
We use the following cookies:
- Strictly necessary cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website and services.
- Analytical/performance cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it, e.g. which pages are viewed by visitors most frequently. This helps us to improve the way our website and services work, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).
Who sets cookies?
Cookies can be set by the owner of the website you are on. These are known as first-party cookies. Please note that third parties may also set cookies of any type, over which we have no control. That being said, you can control them by managing your cookies (see below). Only the owner of the cookie can see the anonymous information it collects.
How can I manage cookies?
You may block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you select this setting, you may be unable to access all or certain parts of our site.
You can find more information about cookies on the ICO Website ico.org.uk/global/cookies and you can find detailed information on how you can control cookies at AboutCookies.org.
Since we may need to update this cookie policy in the future, we encourage you to review this cookie policy periodically to stay informed about how we are using cookies. This cookie policy was last updated in November 2022.
If you have any questions or comments regarding this cookie policy, please email sarahjo@thecareleaders.com.
What Cookies Does Our Site Use?
- 4.1 The following first-party Cookies may be placed on your computer or device:
| Name of Cookie | Purpose | Strictly Necessary | Expires |
| XSRF-TOKEN | Preserves User Login information and states | Yes | When you close your browser |
| DPSettings | Preserves the user's Cookie policy preferences | Yes | 12 days |
| slim_session | Preserves User Login information and states | Yes | 1 day |
- 4.2 The following strictly necessary third-party Cookies may be placed on your computer or device (remove stripe cookies from the list if you don’t use stripe):
| Name of Cookie | Provider | Purpose | Expires |
| nsr | m.stripe.network | Used to process payments for our website. | When you close your browser |
| cookiesEnabled | checkout.stripe.com | Used to process payments for our website. | When you close your browser |
| __stripe_sid | checkout.stripe.com | Used to process payments for our website. | When you close your browser |
| __stripe_mid | checkout.stripe.com | Used to distinguish users. | 1 year |
| ab_disable_remember_ | checkout.stripe.com | Used to process payments for our website. | 7 years |
| checkout-test-session | checkout.stripe.com | Used to process payments for our website. | 10 years |
| cid | checkout.stripe.com | Used to process payments for our website. | for ever |
| vuid | vimeo.com | These cookies are used by Vimeo to collect analytics tracking information. | 1 year |
| player | player.vimeo.com | These cookies are used by Vimeo to collect analytics tracking information. | 1 year |
- 4.3 Our Site uses the following functional Cookies (remove cookies not exploited in your school):
Olark
| Name of Cookie | Provider | Purpose | Expires |
| hblid | thecareleadersonline.com | a visitor identifier that we use only on your site to remember this visitor between visits | 2 years |
| wcsid | thecareleadersonline.com | a session identifier that we use only on your site to keep track of a single chat session | When you close your browser |
| olfsk | thecareleadersonline.com | storage identifier that we use to maintain chat state across pages (e.g. message history) | 2 years |
| _okbk | thecareleadersonline.com | extra state information (e.g. chat box being open/closed) | When you close your browser |
| _ok | thecareleadersonline.com | most recent Olark site ID (security measure) | When you close your browser |
| _oklv | thecareleadersonline.com | the Olark loader version (for improved caching) | When you close your browser |
| _okla | thecareleadersonline.com | used for caching purposes (loaded from CDN vs. loaded from our infrastructure) | When you close your browser |
| _okgid | thecareleadersonline.com | used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed | When you close your browser |
| _okac | thecareleadersonline.com | used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed | When you close your browser |
TawkTo
| Name of Cookie | Provider | Purpose | Expires |
| TawkConnectionTime | thecareleadersonline.com | previous registration time stamp | When you close your browser |
| Tawk_ | thecareleadersonline.com | socket connection url | When you close your browser |
| __tawkuuid | thecareleadersonline.com | domain restriction values | 6 months |
| __cfduid | tawk.to | Used by the content network, Cloudflare, to identify trusted web traffic. | 1 year |
Freshchat
| Name of Cookie | Provider | Purpose | Expires |
| pubsub_cookie | thecareleadersonline.com | This cookie is used for the freshchat service | When you close your browser |
| hop- | thecareleadersonline.com | This cookie is used for the freshchat service | When you close your browser |
| thecareleadersonline.com | This cookie is used for the freshchat service | When you close your browser | |
| _ | thecareleadersonline.com | This cookie is used for the freshchat service | 1 year |
| pnctest | thecareleadersonline.com | This cookie is used for the freshchat service | 1 year |
Zendesk Web Widget
| Name of Cookie | Provider | Purpose | Expires |
| ZD-referrerPolicy | thecareleadersonline.com | Stores referrer tags | Forever |
| ZD-zE_oauth | thecareleadersonline.com | Stores the authentication token once the user has been authenticated. | 2 hours |
| ZD-currentTime | thecareleadersonline.com | Sets the time when page loads. | Forever |
| ZD-settings | thecareleadersonline.com | Stores a hash of settings so that we don't keep sending blips after the initial one | Forever |
| ZD-suid | thecareleadersonline.com | Session id for pathfinder. | 20 minutes |
| ZD-buid | thecareleadersonline.com | Collects Machine ID. | Forever |
Intercom
| Name of Cookie | Provider | Purpose | Expires |
| intercom-id- | thecareleadersonline.com | This cookie is used by Intercom as a session so that users can continue a chat as they move through the site. | 9 months |
- 4.4 Our Site uses analytics services provided by your analytics services, if any. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the products and services offered through them.
- 4.5 The analytics services used by Our Site use Cookies to gather the required information. You do not have to allow us to use these Cookies, however, whilst our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.
- 4.6 The analytics services used by Our Site uses the following Cookies (remove cookies not exploited in your school):
Google Analytics
| Name of Cookie | Provider | Purpose | Expires |
| _ga | thecareleadersonline.com | Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 2 years |
| _gat | thecareleadersonline.com | Google Analytics: Used by Google Analytics to throttle the request rate. | When you close your browser |
| _gid | thecareleadersonline.com | Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | When you close your browser |
| collect | thecareleadersonline.com | Google Analytics: Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels. | When you close your browser |
Mixpanel
| Name of Cookie | Provider | Purpose | Expires |
| mp_#_mixpanel | thecareleadersonline.com | MixPanel: Cookie used by MixPanel for analytics purposes | 1 year |
Sumo me
| Name of Cookie | Provider | Purpose | Expires |
| __smToken | thecareleadersonline.com | The __smToken is set once you login to Sumo and is checked to verify whether you are logged into Sumo or not. | 1 year |
| __smSmartbarShown | thecareleadersonline.com | Is set when the Smartbar is shown | 50 years |
| __smVID | thecareleadersonline.com | Used to display relevant advertising | 1 month |
| __smSessionId | thecareleadersonline.com | Used by Sumo to establish a cookie on a users computer to begin a session to enable Sumo products | When you close your browser |
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4.7 Targeting/Marketing cookies
Targeting/Marketing cookies are used to track visitors across websites. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers. If you do not allow these cookies, you will experience less targeted advertising (remove cookies not exploited in your school):
| Name of Cookie | Provider | Purpose | Expires |
| fr | facebook.com | Used by Facebook to deliver a series of advertisement products such as real time bidding from third-party advertisers | 3 months |
| fr | facebook.com | Used by Facebook to deliver a series of advertisement products such as real time bidding from third-party advertisers | When you close your browser |
Hubspot
| Name of Cookie | Provider | Purpose | Expires |
| __hstc | thecareleadersonline.com | The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). | 2 years |
| hubspotutk | thecareleadersonline.com | This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts. | 10 years |
| __hssc | thecareleadersonline.com | This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. | 30 min |
| __hssrc | thecareleadersonline.com | Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the visitor has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session. | session |
| messagesUtk | thecareleadersonline.com | This cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser. If you have a history of chatting with a visitor and they return to your site later in the same cookied browser, the messages tool will load your conversation history with that visitor. | session |
Refersion
| Name of Cookie | Provider | Purpose | Expires |
| ci_session | refersion.com | Preserves users states across page requests. | When you close your browser |
| refersion_csrf_code | refersion.com | Sets csrf token to prevent cross site request forgery. | When you close your browser |
| __cfduid | refersion.com | Used by the content network, Cloudflare, to identify trusted web traffic. | 1 year |
Google AdWords
| Name of Cookie | Provider | Purpose | Expires |
| ads/ga-audiences | thecareleadersonline.com | Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. | When you close your browser |
Fomo
| Name of Cookie | Provider | Purpose | Expires |
| Fomo.hstry-count-since-first-event- | thecareleadersonline.com | Used by Fomo for showing user notifications. | Persistent |
| Fomo.hstry-first-timestamp- | thecareleadersonline.com | Used by Fomo for showing user notifications | Persistent |
| Fomo.snv- | thecareleadersonline.com | Used by Fomo for showing user notifications | Persistent |
Consent and Control
(Keep section 5.1 and 5.2 if you are using our cookie opt-in mechanism from School Privacy settings.)
- 5.1 Before Cookies are placed on your computer or device, you will be shown a banner requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies unless those Cookies are strictly necessary; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow and/or deny different categories of Cookie that We use.
- 5.2 In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- 5.3 The links below provide instructions on how to control Cookies in all mainstream browsers:
- 5.3.1 Google Chrome
- 5.3.2 Microsoft Internet Explorer
- 5.3.3 Microsoft Edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
- 5.3.4 Safari (macOS)
- 5.3.5 Safari (iOS)
- 5.3.6 Mozilla Firefox
- 5.3.7 Android (Please refer to your device’s documentation for manufacturers’ own browsers)
Changes to this Cookie Policy
- 6.1 We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.
- 6.2 In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
Further Information
- 7.1 If you would like to know more about how We use Cookies, please contact Us at hello@thecareleaders.com.
- 7.2 For more information about privacy, data protection and our terms and conditions, please visit the following:
- 7.2.1 Privacy Policy
- 7.2.1 Terms & Conditions
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